Interactive Voice Response service for better ROI
IVR Service Provider in Delhi
IVR or Interactive Voice Response is an automated calling system in which a virtual receptionist answers the call giving the caller a menu to select their query from and then connecting the caller to one of your agents according to the demand of the caller.
An IVR service makes it easy for your customers to find solutions to their queries right on their phone. Set up an IVR service for your business today itself. It takes even less than 3-minutes! We provide you with a modular and scalable platform to suit the requirements of your enterprise. Our IVR services will help you reach a large audience in their regional language to create a personal touch.
24x7 customer support
With IVR, you can provide your customers with a way to connect with your business at any hour of the day. When customers call on your IVR number, they can choose from the options available in your IVR menu.
Based on customer’s inputs, the IVR service automatically routes the calls to the relevant person in your team. And if the agents are not available, customers are provided with an option to leave a voice message so that your agents can get back to them once they come online.
With an IVR number, your business stays up 24*7 and that’s the route to greater customer satisfaction, improvising brand loyalty.
Customer experience and branding play an important role in making a business successful. With an IVR service, you can attain both; customer experience as well as branding.
Under the IVR menu, you can set up personalized customer greetings. When your customer will call you, they will hear something like “Welcome to [Your Business Name]. Let us know how we can help you.” IVR service makes your business support system work like a breeze providing your customers with the luxury to connect with you in seconds.
An IVR service means timely customer support which is one of the most important factors of better customer experience as well as your brand image in the minds of customers.
Level up productivity
With the help of a smart IVR menu, a huge pile of customer queries can be handled with automation. Thanks to the input handling capabilities of IVR, primary information required to provide support like customer name, customer ID, phone number, etc. can be taken care of without any need of agents.
By the time the call is routed to a real support agent, all this information is already available on their screen. IVR services make sure that 100% time of your support agents is spent in solving real customer problems rather than performing redundant tasks like collecting name, phone number, and email address of the customers.
Handle large call volumes
IVR enables even small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department.
For example, if a customer wants to check only the balance in the account, this task can be automated with IVR without bothering the support agents. If a customer needs help with a product, her call can be transferred to the relevant agent in the support department. If the call is for help with billing, it can be routed to the sales team, all with the help of an IVR service.
A cloud-based IVR service automates a large part of the call handling process making it possible to take care of any number of calls.
Turn callers into customers
An efficient IVR service can also work as a good sales channel too. And with the help of a custom IVR menu, you can use the IVR service as a lead generation channel along with live support.
On your IVR number, you can ask callers a series of questions and qualified callers can be connected with the sales agents. With IVR calls, you can partly automate the process of interacting with new prospects, converting your first-time callers into customers.
The delicate balance between technology and the human touch provided by an IVR service makes it a unique channel for customer interaction lead conversion.
Why choose us for IVR Service?
At RP Infotech, we ensure a round-the-clock support for all the customers. We treat every call as an opportunity to solve a problem of our customers and strengthen our relationships. That’s how we won and continue to maintain the faith that 6000+ companies bestow upon us for their business calls management.
As an RP Infotech customer, you will be entitled to our premier customer care, 24*7. Whenever you need any technical help, need to add a new feature, or need any help regarding your IVR number, you can always call us toll-free at (number) and our customer support team will be there to help you and provide you with a solution.
IVR service is a proven marketing tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, an IVR service can help with all that.
Using an IVR number in your marketing campaigns and brand advertisements, you can spark conversations from new customers, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers just with a few taps, which can make them feel valued while providing invaluable insights to improve your business.
The IVR number provided by RP Infotech comes with rare cloud telephony features, like Live call transfer facility and 99.99% uptime. With live call transfer, your agents can even refer customers to other agents without disconnecting the call.
The resolution of customer issues on a single call leads to a higher customer satisfaction rate. RP Infotech IVR number is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure.
RP Infotech provides an online set-up of IVR numbers. Once you sign up with us, our team will set up your business IVR number in less than one business day.
IVR allows your customers to interact with your business at any hour of the day, right on their phone. If you have ever called the helpline of a bank or any business, you might have interacted with an IVR service. You can:
- Greet customers with a personalized message in the IVR menu.
- Let customers interact with your business through IVR options.
- Keep your business support open even when your support executives are away.
- Automate a part of the call handling process and boost employees’ productivity
- With a cloud-based IVR service, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.
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